Privacy info

Data protection

PRIVACY DECLARATION
Update on the Processing of Personal Data

Introduction

We would like to assure you that for the online store [...] based in [....], and phone +30 [...], the protection of our customers' personal data is of paramount importance. For this reason we take the appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.

We would also like to assure you that in the online store [...], we do not collect data on minors under 16 years of age.

Processor - Data Protection Officer (DPO)

The online store [...] based in [...] , and phone +30 2106746272, website: [...] informs that, for the purposes of conducting its business activities, it processes the personal data of its customers in accordance with the current national legislation and the European Regulation 2016/679 for the protection of individuals against the processing of personal data and for the free movement of these data (General Data Protection Regulation, hereinafter referred to as "the Regulation") as in force.

For any issue regarding the processing of personal data contact the email: [...] , tel +30 [...]

What is the purpose of processing and how we use your personal data

We use your data in various ways which vary depending on the purpose of processing.
There are cases in which the [...] will not be able to take action if it does not have specific Personal Data, such as your personal data required during the processing of your orders so that it can be delivered by the carrier to you and not to another third party.
Purposes of processing your personal data are:

(a) the provision of the services you entrust to us and wish to receive from us such as the purchase of products (eg the purchase of a pair of shoes) which you wish to purchase from us.

Specifically:

Execution of your orders

In order to deliver your orders and to be able to support you even after the sale, the necessary information we need is:

the name and surname and for companies VAT, Tax Office, Profession, so that the employee who makes the delivery knows to whom he must deliver
the invoicing and / or delivery address so that you can pick up at your place
the landline or mobile phone number so that we can contact you regarding your order
your email address, so that you can receive updates regarding your order.
All the above are necessary for prevention and detection of fraud against you and against our company.
(b) With your consent and if you have provided us, either during the creation of a member account, or during your subscription to our newsletter and personalized communication, your possibly necessary information, the following possibilities are provided:

Subscribe to newsletters, send updates and offers:

To subscribe to the newsletters, send the information and the offers you must give us your e-mail address (email)
By subscribing to our Newsletters, your personalized updates and your respective consent, you will be able to enjoy all of our updates and offers that we send via email.

Create a member account:

To create a Member Account you must provide us with your e-mail address (email) and set your own personal passwords
Credit / Debit Card Details

Credit card details are requested upon completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only. The online store [...] does not hold any credit card information in its systems.
The implementation of the cardholder certification service may require the transfer of their card details to a third party provider, in cooperation with the bank that implements the completion of the card payment process.
What are the legal reasons for processing your personal data?

The personal data you provide to us, we process only when we have a legal reason to do so.

Legitimate reasons for processing your personal data are:

(a) the provision of the services you entrust to us and wish to receive from us such as the purchase of products (eg the purchase of a pair of shoes) and consequently the fulfillment of our contractual obligations in this context, in order to prove the for after-sales support, to contact you about your orders and generally where it is reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraud and abuse; or the imposition of terms and conditions.
(b) the safeguarding and protection of the legitimate interests, both yours and ours. Thus, we use closed circuit television (CCTV) and security cameras in order to be able to protect the security of individuals, materials, facilities as well as special security software aimed at detecting and preventing malicious actions: specifically during your visit to the physical We use information such as our IP address to detect or prevent fraud or abuse of our website.
(c) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes
(d) the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, offers, etc. The online store [...] , which processes personal data in accordance with the applicable framework.

Are minors and children allowed to use our website?

The online store [...] does not offer its products and services for purchase by children and minors under 16 years of age.
The children's products we offer for purchase, are intended exclusively for purchase by adults and not by children or minors under 16 years of age.
If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.

Storage Period

The data storage period is decided based on the following specific criteria depending on the case:
When processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the consent given in the period prior to its withdrawal.
We will also retain your account data for as long as you maintain it and have not requested its deletion. Your data, which you provide to us in order to provide you with services, will be kept for as long as necessary so that we can continue to provide you with these services. If it is reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraud and abuse or to impose terms and conditions, we may retain some of your information as required, even after the expiration of your account or we no longer need to provide you with our services.
To revoke your consent please email: [...] . You can also use the unsubscribe options by following (clicking) the corresponding link, which exists in our electronic communications.

Where we transmit the data

The online store [...] DOES NOT transmit personal data to third parties.

What are your rights in relation to your personal data?

Any natural person whose data is processed by the online store [...] enjoys the following rights:

Right of access:

You have the right to be aware and verify the legality of the processing. Thus, you have the right to access the data and receive additional information about their processing.

Right of correction:

You have the right to study, correct, update or modify your personal data, by contacting us either at the above contact details or through the link located on our website and by clicking on it.

Right to delete:

You have the right to request the deletion of your personal data, for as long as we process it based on your consent, in order to protect our legal interests. In all other cases (such as when there is a contract, obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be.

Right to restrict processing:

You have the right to request a restriction on the processing of your personal data in the following cases: (a) when you dispute the accuracy of the personal data and until it is verified; (c) when personal data are not required for processing purposes, however, you are necessary for the establishment, exercise, support of legal claims; reasons why you oppose editing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legitimate interests we pursue as controllers, as well as to the processing for the purposes of direct marketing and consumer profiling.

Right to portability:

You have the right to receive your personal data free of charge in a form that allows you to access, use and process it using commonly used processing methods. You also have the right to request that, if technically possible, we transfer the data directly to another controller. This right exists for the data that you have provided to us and their processing is carried out by automated means, based on your consent or in execution of a relevant contract.

Right to withdraw consent:

Finally, the online store [...] informs you that where the processing is based on your consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent before revoking it. To revoke your consent please email: [...] or at 210 [...] . You can also use the unsubscribe options, by following (clicking) the corresponding link, which exists in our electronic communications but also through the link located on our website.

Right of complaint to the APDPH

You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Call Center: (+30) 210 6475600, Fax: (+30) 210 6475628, E-mail: contact@dpa.gr

Personal Data Security

The online store [...] implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and / or unauthorized access to their use, modification or disclosure. In any case, the way the internet works and the fact that it is free does not allow anyone to be guaranteed that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access to and possibly using personal data for unauthorized and / or illegal purposes.

Cookies information

What are Cookies?
"Cookies" are small files with information that a website stores on a user's computer (usually in a web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc.), so that every time a user logs on to the website, the latter retrieves such information and offer the user related services. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.).
How and why do we use Cookies?
The online store [...] uses "cookies" to collect online activity information, to store your preferences and settings as well as to optimize the site navigation experience. We also use cookies to personalize content and ads, provide social media features and analyze your traffic.
Cookies in no way harm your device and can allow us to offer you faster and better navigation on our website.
Use of Cookies:
We store on your device the absolutely necessary cookies for the operation of the website.
By further use of the site you accept the use of cookies.
The Cookies sent from our website and stored on your electronic device are indicative of the following: Google Analytics , Google Adwords , Google Tags , FaceBook Pixel

By disabling Cookies or revoking your consent, certain features of the Website will not be available. In addition, the performance and functionality of the website may be affected.

How you can delete cookies

You can delete cookies and disable their use. Select the browser you are using and follow the instructions:
Chrome - https://support.google.com/chrome/answer/95647?hl=en_US
Safari - https://support.apple.com/kb/ph21411?locale=en_US
Firefox - https://support.mozilla.org/en/kb/pws-energopoiw-th-leitoyrgia-do-not-track
Edge - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
If you are using another browser, consult your provider's information.

Attention: Our cookie policy is being reformed to comply with the provisions of the General Data Protection Regulation.

Carrying out automated processing and / or profiling

During your visits to our website, you can browse and remain an anonymous user until you decide that you want to subscribe either by creating a member account, or by ordering as a visitor or by subscribing to our newsletter, giving your email address (email) as well as your appropriate consent on a case by case basis.
After your above registration, it is done through automated processing, compilation of your profile with your personal preferences, interests, behavior, position or movements. The use of the information you provide to us is done to provide you with a personalized user experience, to send you notifications that concern you personally (for example products that you saw on our website or that you are interested in) but also to be able to customize its content our website depending on your searches, history and preferences.
This is done automatically with your registration as we can know and better meet your needs regarding our products and services.
Our goal is to be able to discover your likes in order to provide you with suggestions tailored to your needs and preferences.

Skroutz Analytics

Our company, in order to be able to provide the best possible quality of services to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are published on Skroutz.gr, while the data obtained through this service are covered by the privacy policy of Skroutz.gr, which can be found at https://www.skroutz.gr/privacy.

Changes
The terms and conditions of the transaction are as presented on the website of our company. Any changes will be announced.